Products are shipped immediately after payment. Therefore, we generally do not accept cancellations. Please check before purchasing.
If you wish to cancel immediately after payment, please contact us here with your order number.
For cancellations after shipment due to customer convenience, we will only accept returns and refunds for unopened items.
Please note that the return shipping cost will be borne by the customer, and the refund amount will only be the product price.
We take great care to ensure the quality of our products, but in the unlikely event that you receive a defective item (such as a stained or damaged product) or an item different from what you ordered, please contact us within 8 days of receiving the product and return it to us at our expense (cash on delivery).
If an exchange is necessary, we will promptly send you a replacement product.
Please note that we cannot accept returns or exchanges in the following cases. Please confirm these terms before placing your order:
・If more than 9 days have passed since the product was delivered.
・If the product has already been used.
・If the reason for return is due to customer convenience, such as ordering the wrong product or not liking the product.
Furthermore, if an item is not received due to customer's circumstances after shipment, we will hold it for 7 days. After this period, only the product price will be refunded. If a refund via convenience store payment is not possible, we will contact you via email.
In the case of a defective product, we will cover the cost. Otherwise, the customer is responsible for the cost.
You can pay using one of the following methods:
・Credit card payment (Visa, Mastercard, JCB, American Express)
Frequently asked questions are listed on each product page.
Please refer to the relevant product page.
After receiving your order, we will check stock and process the shipment. We typically ship via Yamato Transport within 2-4 business days.
Please note that orders placed on Saturdays, Sundays, or national holidays will be shipped on the next business day or later.
Shipping times may vary depending on the region.
Once payment is completed, your order will be shipped immediately. For this reason, we generally do not accept changes. Please confirm your order before purchasing.
Please note that if you change your address after shipment due to your own circumstances or error, you will be responsible for the additional shipping cost for re-delivery.
If you need to change your address immediately after payment, please contact us here with your order number.
